Holly Stibbon, Managing Director
Hi Holly, what do you focus on when a new customer signs up for Smart Messenger?
Straight away, I want to get to know their business properly. I need to understand what their business objectives are, who they are talking to, and the results they are looking for. Once I know all those things, I can put my strategy hat on, and we can start planning their campaigns.
How do you know what’s going to work best for each client?
I’ve had a lot of experience! I’ve worked with businesses across many different industries, so I know how to hone their email marketing campaigns for their target market. There are tried-and-tested approaches that will deliver the results my customers are looking for. I’m always excited when I’m able to share that knowledge because I know it’s going to have a positive impact on a business. I get a kick out of helping companies to succeed.
What do you think helps your Smart Messenger service stand out from other email marketing solutions?
We pride ourselves on being a great alternative to Mailchimp and the other big platforms by offering a more personalised service. You can pick up the phone and talk to us at any time! . I enjoy talking to people, to be an extension of their marketing team and to be there whenever they need us. I know it’s very reassuring for our clients – some people can’t believe it when we explain that our support service is unlimited and that you actually talk to real people!