Katharine enjoys helping people and, as well as supporting clients, plays a vital role in our office, keeping things perfectly organised and shipshape! No matter how big or small your query, Katharine is a friendly voice at the end of the phone ready and willing to help you get the support you need to make your campaigns a success.
What is it that customers love about Smart Messenger?
There are three key things that customers really love about Smart Messenger. The first is that because we're a UK-based email marketing agency, clients can just pick up the phone and talk to us. We don't have an automated answering system, so you'll always get straight through to a real person who can help you. We call this unlimited phone support our 'Just Call Us' service. Secondly, our clients really value our platform's ease-of-use, thanks to drag-and-drop template editors, clear menu systems and helpful analytics features. And thirdly, they appreciate the system's powerful features and value for money, with plans starting at just £10pm.
When a customer calls requiring assistance how do you approach a solution?
At Smart Messenger, our customer assistance approach revolves around understanding individual needs. We prioritise building strong connections with our clients to deliver a tailored service that adds real value to their email campaigns and wider marketing goals. When a call comes in, I aim to recognise and understand the caller's requirements quickly. Listening carefully and asking the right questions helps me grasp their needs accurately. Quite often, I can provide immediate solutions. If not, I'll explain what I'm planning to do to resolve their query and provide a timeframe for a follow-up call with a solution.
