Rebecca shares our commitment to putting the customer first at Smart Messenger. With her background in client-side marketing, she brings valuable insights and a passion for ensuring our customers's needs are at the centre of everything we do. Her focus on driving growth for Smart Messenger and its clients makes her an essential part of our team.
Coming from client-side marketing roles, how would you describe Smart Messenger's service?
I've been really impressed by the whole agency's commitment to providing exceptional service. Smart Messenger offers a rare blend of old-fashioned, personalised customer care alongside advanced email marketing solutions. Competitively priced, all our plans come with free training, a dedicated account manager and unlimited phone support. This is a stark contrast to my past experiences grappling with systems like Mailchimp, wasting time with chatbots or forums when I needed help with campaigns.
Our unrivalled service and professional, user-friendly system, makes Smart Messenger a clear choice for any marketer or business owner in search of an effective and supportive email marketing solution.
What advice do you have for fellow marketers aiming for greater campaign success?
Start by choosing a cost-effective solution that priorises your success. Look for one that not only provides free onboarding but also ongoing phone support for all plan levels. Opting for Smart Messenger ensures you'll have the necessary support and resources to optimise your campaigns.
I also recommend considering extra support. For example, our Business Starter Package is a comprehensive, budget-friendly solution that provides a bespoke email template design, a newsletter sign-up form, a training course discount, a free month's email subscription and more. This tailored approach enables you to create engaging, consistent email campaigns that resonate with your audience. If you're short on time, our fully managed service takes care of everything from email design to campaign send and reporting.
If you're looking to boost your confidence and expertise, our expert-led email marketing courses provide valuable insights and practical tips in a friendly, interactive half-day workshop. Plus, they offer a fantastic networking opportunity and a delicious lunch to enjoy afterwards!