Unlimited Support & Expert Advice
Our friendly UK-based support team are ready for your call
Work with us and you’ll never need to struggle alone if you can’t find an answer you’re looking for. At Smart Messenger, we pride ourselves on our ‘Just Call Us’ support, and we mean it when we say that service is free and unlimited. Instead of ending up wrangling with a chatbot or scrolling a help forum, you can speak to or email a member of our team in the UK whenever you need us.
Get started with your dedicated Account Manager
From day one, you’ll have a main point of contact with us who’ll help you get set up and marketing successfully. Your dedicated Account Manager will learn about your business, your goals, and give you tailored advice to making your campaigns shine. However, you can rely on any member of the Smart Messenger team to provide you with guidance when you need it. Like we say, ‘Just call us!’ (or email us) and we’ll answer your query.
Our content is created to help you
Delve into our library of content where we’ve crafted a range of articles to answer the most common questions about email marketing and text message marketing. Our treasure trove of information is regularly updated and provides deeper insights into different aspects of our service.
Your questions are answered on our blog
When clients come to us with questions, we pay attention and use their queries as an inspiration for blog posts. We hope you’ll find plenty of useful information in our posts, and please drop us a line if there’s something you’d like us to cover.
Worried About Data Protection?
We’ll help you fulfil your data obligations
You must adhere to the The Data Protection Act 2018 & General Data Protection Regulations (GDPR) if you are handling customer data. You can rest assured that our service is in-line with both of these laws and you’ll receive documentation to confirm it. In addition, our expert team are on hand to answer any questions about your data protection responsibilities.
Get a data-sharing agreement – and extra guidance
When you sign up to our service, we’ll provide you with a bespoke data-sharing agreement tailored to your specific needs. In that agreement, we’ll establish that a proper Data Controller/Processor relationship exists between us, as required by Data Protection law. In addition, we’ve designed templates for both an email marketing Data Processing Record and a Data Privacy Impact Assessment, which you can use to provide extra reassurance to your customers.
Sign Up For Our Email Marketing Courses
Learn the tips and tricks of exceptional email marketing from the experts
Enrol on one of our email marketing courses to learn the secrets of successful campaigns. Our expert trainers pack these sessions full of value, so you can get started with what you’ve learned straight away. Better yet, you can ask any burning questions in a freestyle Q&A section at the end.
We deliver courses across East Anglia
You can sign up for the courses we regularly hold across the region – in Norfolk, Suffolk and Cambridgeshire. The Smart Messenger team is based in Norwich, and we’re on a mission to improve the email marketing efforts of professionals across East Anglia.