Thank You

As email marketing newcomers, we wanted to choose a service where we could rely on support throughout. Our Account Manger advised us on how best to structure our first campaign and what to offer our clients. The results were brilliant - we achieved a 68% open rate and a 42% click through rate! We’re absolutely delighted with the service.

As a local organisation, we love working with a local email marketing provider. It’s so handy to be able to ring up and speak to the guys at Smart Messenger if we need a hand, and we’re delighted with how good our newsletters look. They’ve sponsored our email marketing since 2014, and this partnership has been terrific for Proudly Norfolk and the work that we do to put a spotlight on so many wonderful artisan producers in the county.

We’ve been using Smart Messenger for around 10 years to reach clients and generate leads. We find the platform easy to navigate, our campaigns look professional and slick, and the results have been great. We particularly value the fast and friendly service provided by the team – they’re always at the end of the phone if we need them.

The nature of our work means that we need to provide our members with regular communications to keep up them up to date with important changes and updates, so we’ve relied on the Smart Messenger team to be on the ball. In the 17 years we’ve worked with them, we’ve had excellent support, and we’ve been very happy with the service. It’s reassuring to have such a supportive and knowledgeable team to work with.

Smart Messenger has been and remains the backbone of our Email Marketing activity since 2004. It is now a very sophisticated system allowing us to really understand how to communicate to our members when is most convenient to them. Holly and her team’s customer care is just brilliant.

Our experience with Smart Messenger has been excellent. We’d become disillusioned with Mailchimp as we could never get through to anyone when we had a question, it was so frustrating and time-consuming. However, after switching to Smart Messenger, that’s never been an issue, and on one occasion when a client’s video content wasn’t working properly, Dave helped us find a workaround that meant we could still get their newsletter out on time. We’re so pleased we signed up.

Further to the outbreak of Covid-19, we felt it was imperative we reached out to our network to keep them updated with new products and services that had become available. In addition, we wanted to reassure existing customers that we could continue to serve their requirements. The feedback has been excellent, really clear decisive designs with alterations never issue and instant customer response. We look forward to continue working with the team at Smart Messenger moving forward.

We use both self-service and managed campaign services from Smart Messenger. The flexibility this offers is of real value to us. When we do not have enough time in house to create and send our email campaigns. I just call Smart Messenger, send them my content and they do the rest.

I met the Smart Messenger team at an exhibition, I kept their business card on my desk. I decided to try a trial account and it was the best decision I made. I can now create a campaign on the fly, the loading process is quick and easy, and there is always someone at the end of the phone for support if I get stuck.

Smart Messenger were very proactive with providing useful advice on Data Protection. They provided data processing documentation and gave us clear advice as to how best to handle our data.

We wanted to move our email marketing to a UK baser provider and chose Smart Messenger, our decision was set around security and cost concerns with our existing provider. We were also aware that after some years of being with Mailchimp, the avoidance rate was high, and the open rate was going down. Holly, Dan and Dave made the transition very easy; we chose their inhouse design service for the new mail templates and have seen real improvements across the board in a matter of only a few months.

When Smart Messenger was first recommended to us, we were using another service and paying a huge amount each year for email marketing. When we received a quote from them that was 90% cheaper than our current provider but had everything we needed and more, we literally couldn’t believe it. If they hadn’t come recommended, we might not have booked a demo with Holly at all – it seemed too good to be true. However, thank goodness we did because Smart Messenger has all the automation facilities we need, and the system is much easier to use than our previous one. That’s a winning combination for us!

At Clapham & Collinge Solicitors we wanted to produce professional, branded email newsletters and event invitations to send to our email mailing list and the Smart Messenger platform makes that very simple. We send email marketing campaigns to clients, corporate contacts and subscribers, so it’s important that we are able to target and personalise our marketing communications, which we are able to achieve with ease by using Smart Messenger. Their team are easily accessible for advice and guidance; they respond quickly to emails and deal with any issues promptly. Great product and fantastic service – highly recommend.’’