Email Automation and Customer Journeys

Designed to Support You

Automation is included with our Smart Messenger Pro plan, giving you access to advanced workflow tools as part of your email marketing.

Your account manager will be on hand to support you at every stage, from setting up your first workflow to refining campaigns over time.

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Build Effective Automated Journeys

You can create automated journeys that respond to how your contacts engage with your business. From welcome emails to follow-ups and ongoing communications, workflows help you stay relevant without sending each message manually.

Automation allows you to tailor content based on behaviour, interests or actions, so your messages feel more relevant to each contact. Our team can help you plan and set up your journeys in a way that fits your goals and is easy to manage.

Easy Campaign Creation

Streamline Membership Management

Automation is widely used by membership-based organisations, including associations and societies, to manage subscriptions, renewals and ongoing communications efficiently. By automating key processes, you can make members feel welcome and informed, reduce manual admin and ensure a positive and consistent customer journey.

With extensive experience of working with membership organisations, we can help you put effective automated processes in place to save you time and manage memberships more easily.

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Focus, Automate & Stay Consistent

Use your data to identify your most engaged contacts and respond to their activity with targeted workflows. Automation helps you stay in touch at the right moments, without relying on manual sends.

By delivering more relevant messages to the right people, you can improve engagement and make better use of your audience. Once your workflows are in place, they continue to run in the background, helping you maintain consistent communication while freeing up time to focus on other areas of your marketing.

You can review and adjust your automations at any time to support your goals.

Manage Your Contacts

Work Alongside Your Data & Reporting

Automation works alongside your reporting and list management tools, giving you a clear view of how your workflows are performing. You can refine your journeys over time based on real engagement and campaign data.

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