What is The Difference Between a Soft Bounce and A Hard Bounce?

In general terms a 'bounce' is where an email has reached your recipients mail server and the mail server has sent a message back to inform you that it hasn't been delivered.

There are a whole range of reasons as to why a bounce occurs. However they are split in to two types of bounce a hard bounce and a soft bounce.

What is a soft bounce?

A soft bounce is where an email address does exist but it has not made it into their inbox.

What is a hard bounce?

A hard bounce is where your recipients email address doesn't exist or if their mail server has blocked you.

Should I do anything when an email bounces?

Smart Messenger automatically handles your bounces so you do not need to worry about sending to email addresses that you now know no longer exist. It is a good idea to keep your own database up to date with this information, you can do this on a campaign by campaign basis by downloading the bounce report or your can do this periodically by downloading your suppression list.

Depending on who you are sending to you may like to keep an eye on which emails are bouncing as if the bounce happens due to a typo a customer could be missing out on your communications! A quick phone call to check their email address can get your messages in front of them.

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