Email Marketing: What is a Soft Bounce?

A soft bounce is where your email has been received by your recipient's mail server but could not be delivered. A soft bounce is to notify you of a temporary issue.

Why did my email soft bounce?

There are a number of reasons for a soft bounce including:

Recipients mail server is down or busy
Recipients mailbox is full
The message you have sent is too large

What should I do when I get a soft bounce?

Smart Messenger automatically handles bounces for you so there is no immediate need to do anything.

You may wish to consider calling the affected recipient to check all is ok and that they haven't changed their email address to keep your data up to date.

Related posts:

What is a hard bounce?

What is the difference between a hard and a soft bounce?

Ready to kickstart your marketing or inspired to explore what else you could achieve?

Our expert team are ready to help you achieve your goals – and get great results. Ask a question, book a demo or get an expert perspective today.

Name: Company Name:

Phone Number: Your Email Address:

Enquiry:

This form generates an email which is only stored in our email system so we can reply to your enquiry or request. Your details are not used for marketing purposes. Your information is never shared with any organisation outside of 101Smart Limited. For our contact details and other important privacy information please read our full privacy statement.

Thank You!
We're sending your message.

Thank you!
Your message has been sent.

Sorry!
There's been a problem, please try again later.

What is The Difference Between a Soft Bounce and A Hard Bounce?

In general terms a 'bounce' is where an email has reached your recipients mail server and the mail server has sent a message back to inform you that it hasn't been delivered.